Shipping Policy

Processing time

Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays are processed the next business day. Submitting a Zelle order does not by itself confirm receipt of payment.

Shipping rate and free shipping

Shipping is $15 when the merchandise total after applicable discounts is $200 or less. Orders strictly over $200 after discounts receive free shipping. An order totaling exactly $200 after discounts still has the $15 shipping fee. NYC pickup is always free.

Free NYC pickup

Choose NYC pickup at checkout to collect your order without a shipping fee. After your order is confirmed, we will contact you to arrange a pickup time and location. Please wait for the arrangement before traveling to collect an order.

Carriers and delivery estimates

Shipments may be sent through USPS, UPS, or FedEx. Carrier selection depends on destination and availability. Estimated domestic delivery is 2–5 business days after shipment, in addition to processing time. Carrier delays and other circumstances can affect arrival; estimates are not delivery guarantees.

Packaging and tracking

Orders are shipped in plain, unmarked outer packaging. Tracking information is provided when available and may also be viewed in your account order history. Contact support@sslabsresearch.com if you need help with a shipment.

Address issues and missing deliveries

Check your shipping address carefully before ordering. Contact us as soon as possible if you notice an error. If a shipment is returned because of an incorrect address provided at checkout, re-shipping fees may apply.

If your package goes missing or does not arrive, contact support@sslabsresearch.com with your order number and tracking information if available. Missing or undelivered orders qualify for a replacement or refund after review under our Refund Policy.

Items damaged in transit

Inspect your shipment promptly. Report arrival damage or an incorrect item within 24 hours of delivery and include photos of the item, outer packaging, and shipping label. Damage caused after opening is not refundable. The 24-hour damage-reporting deadline does not apply to packages that never arrive. Please read the Refund Policy for the full terms.

International inquiries

We currently focus on domestic US shipping. Please contact support@sslabsresearch.com before ordering for an international destination.