Frequently Asked Questions

What are peptides?

Peptides are short chains of amino acids studied in biological research. Our peptide and research-compound listings are supplied for in vitro and laboratory research, not human or veterinary use.

How do product-use notices apply?

Research peptides and compounds are not intended for human or veterinary consumption, food, drug, or cosmetic applications. GHK-Cu Cream is separately listed as an external-use topical product; follow its product-specific caution label. Do not ingest or inject the cream. Product listings do not promise to prevent, treat, or cure a medical condition.

Where can I find purity results or a COA?

Where supplied, a product page links to a Certificate of Analysis for the listed dose. Use the matching report to review the laboratory results, measured purity, and batch information. Do not assume all items share the same purity or test results.

Some products and doses do not currently have a matching report posted. The store identifies these as not posted rather than linking to an unrelated report. Contact support@sslabsresearch.com before ordering if you need documentation that is not shown.

How long does shipping take?

Orders are processed within 1–2 business days after payment confirmation. Estimated domestic delivery is 2–5 business days after shipment. These are estimates, not guaranteed arrival dates.

When is shipping free?

Shipping is $15 when the merchandise total after applicable discounts is $200 or less. Orders strictly over $200 after discounts receive free shipping; exactly $200 still incurs $15 shipping. NYC pickup is always free.

Can I collect my order in NYC?

Yes. Choose NYC pickup at checkout. After your order is confirmed, we will contact you to arrange a pickup time and location.

Do you ship internationally?

We currently focus on domestic US shipping. Contact support@sslabsresearch.com about international availability before placing an order; international service is not guaranteed.

What payment methods do you accept?

Checkout offers Zelle and credit/debit card payments through Stripe. Follow the payment instructions shown for your chosen method. A submitted Zelle order is not confirmation that payment has been received.

How do I check my order?

Sign in to view your order history and available tracking information. For shipment updates or help locating your order, email support@sslabsresearch.com with your order number.

What if a package is missing or an item arrives damaged?

Missing or undelivered orders qualify for a replacement or refund after review. Report arrival damage or an incorrect item within 24 hours of delivery. Damage caused after opening is not refundable. The damage-reporting deadline does not apply to a package that never arrives. See the Refund Policy for complete details.